TERMS & CONDITIONS

Agreement:

This Agreement describes the terms and conditions that govern your use of the Site. This Agreement and our policies constitute the entire agreement in relation to the Site and your use of the Site. Access to this site / app is subject to your acceptance of this Agreement.

INTERPRETATIONS AND DEFINITIONS: 

The “2DXpress” means 2DXpress, a company incorporated in India with its office at 1st  Floor Rohini Apartment, Kala Talav, Kalyan (W).

2DXpress provides every user with a platform where they can avail of specific carriage services that are offered by us. The 2DXpress can be presently accessed on our website, www.2DXpress.com and 2DXpress Mobile Application.

The terms “we” and “us” and “2DXpress” refer to 2DXpress and its affiliates and any successor entity, and the term “you” refers to you, the user(s) of the 2DXpress, Consignor or consignee of the Consignment, holder of the Consignment.

You can create an account with us by registering on the 2DXpress (site or app). The registration of your account on the 2DXpress Platform is subject to you satisfying the Terms of Service at all times. The use of the 2DXpress is governed by the following terms and conditions. Please review the Terms of Service carefully. The use of any other product or service offered by 2DXpress firm shall be governed by separate terms and conditions and are not covered by these Terms of Service.

By using the 2DXpress, you are agreeing to comply with and be bound by the Terms of Service. If you do not agree to the Terms of Service, you should not use the 2DXpress by any means. 

We have the right to terminate your account if we suspect that the information you are providing is false, inaccurate, outdated, or incomplete and/or if we suspect you are violating the terms and conditions as mentioned here.

2DXpress‘s services:

We provide intermediate services between customers who want to book truck, tempo, bike  through transport services and truck, tempo, bike drivers/owners who want to offer services to customers. We do not act as a shipping company, freight forwarder and customs broker. Instead, we provide an online marketplace for service provider and consumer  of domestic freight services to provide services. In return, we both keep margin on rate and also draws our revenue through advertisement and/or sellers of domestic freight services pay  a commission to us for each transaction they enter into through the Site.

Agreement Modifications:

2DXpress may change, modify, or update this agreement anytime without any prior notification to user(s) and the restated terms and conditions of use shall be effective immediately on posting. If you do not adhere to the changes, you may terminate this agreement by notifying us in writing and/or discontinue using this website. Your continued use of the services will signify your acceptance of the changed terms. User(s) shall also be bound by any amendment made in any policy or agreement from time to time, referred to in this Terms of Service.

Eligibility:

2DXpress may only be used or accessed by such persons who are fully able, competent and authorized to enter Into the terms, conditions, obligations, representations, and warranties outlined in these Terms of Service, who can form legally binding contracts under Indian Contract Act, 1872. Persons who are 'incompetent to contract'  within the meaning of the Indian Contract Act, 1872 including minors, persons of unsound mind, and insolvents are not eligible to use the Web. A minor is not allowed to access or register as a user on the Web. In case of

Registration by an entity, by accepting the User Agreement you represent that such an entity has sufficient authority under applicable law to enter into the User Agreement to accept this User Agreement.

Limitations on Liability:

You agree and acknowledge that we are not liable to you in any way for any indirect or consequential loss, loss of revenue or profit, loss of opportunity, pure economic loss or any damage (including loss of data and/or any loss or damage that may reasonably be supposed to have been in the contemplation of the parties as at the date of this agreement as a probable result of any act or omission) arising out of or in connection with this agreement. You agree that we may represent our services to be best but we don’t provide any warranties that our services will be uninterrupted, timely, secure, or error-free. We provide no warranties about the Services meeting the customer's requirements.

We are not liable if we do not fulfill any obligations towards you at all as a result of circumstances beyond our control such as (but not limited to) acts of god including storms, cyclones, fire, disease, earthquakes, snow, fog, flooding or other natural calamities or disasters. We are also not liable if we do not fulfill any obligations towards you at all as a result of circumstances beyond our control such as (but not limited to) force Majeure including (but not limited to) war, accidents, acts of public enemies, strikes, embargoes, perils of the air, local disputes or civil commotions. We are not liable if we do not fulfill any obligations towards you at all as a result of circumstances beyond our control such as National or local disruptions in air or ground transportation networks and mechanical problems to modes of transport or machinery. We are not liable if we do not fulfill any obligations towards you at all as a result of circumstances beyond our control such as Latent defects or inherent vice in the contents of the consignment. We are not liable if we do not fulfill any obligations towards you at all as a result of circumstances beyond our control such as Criminal acts of third parties such as theft and arson.   

We are not liable if we do not fulfill any obligations towards you at all as a result of your acts or omissions or those of third parties such as you being in breach of (or any other party claiming an interest in the consignment causing you to breach) your obligations under these terms and conditions. We are not liable if we do not fulfill any obligations towards you at all as a result of your acts or omissions or those of third parties such as the contents of the consignment consisting of any article that is a prohibited item even though we may have accepted the consignment by mistake.

INDEMNITY:

You agree to indemnify, defend, and hold harmless 2DXpress Pvt Ltd, its affiliates and subsidiaries, and their respective officers, directors, agents, co-branders or other partners, and employees and its agents from and against any claim, demand, loss, damage, cost, or liability (including reasonable attorneys' fees) arising out of or relating to your use or misuse of the 2DXpress. You also agree to indemnify, defend, and hold harmless 2DXpress Pvt Ltd, its affiliates and subsidiaries, and their respective officers, directors, agents, co-branders or other partners, and employees and its agents from and against any claim, demand, loss, damage, cost, or liability (including reasonable attorneys' fees) arising out of or relating to claims arising out of your use of the 2DXpress, or any damage or loss caused due to your consignment. You agree to indemnify 2DXpress Pvt Ltd, its affiliates and subsidiaries, and their respective officers, directors, agents, co-branders or other partners, and employees and its agents from and against any claim, demand, loss, damage, cost, or liability (including reasonable attorneys' fees) arising out of or relating to your violation of any applicable law and/or rights of a third party. You also agree to indemnify 2DXpress Pvt Ltd, its affiliates and subsidiaries, and their respective officers, directors, agents, co-branders or other partners, and employees and its agents from and against any claim, demand, loss, damage, cost, or liability (including reasonable attorneys' fees) arising out of or relating to your breach or alleged breach of these Terms of Service. You also agree to indemnify, defend, and hold harmless 2DXpress Pvt Ltd, its affiliates and subsidiaries, and their respective officers, directors, agents, co-branders or other partners, and employees and its agents from and against any claim, demand, loss, damage, cost, or liability (including reasonable attorneys' fees) arising out of or relating to your connection to and use of the 2DXpress.

Terms And Conditions for Use of Service:

The following Terms & Conditions shall apply to user(s) utilizing the Services offered by our Company for the hiring of trucks, tempo, bikes and other vehicles. The user(s) agrees and accepts that the use of the Services provided by the Company is at the sole risk of the user(s), and further acknowledges that the Company disclaims all representations and warranties of any kind, whether express or implied. The user(s) shall ensure that he/she will not indulge in any of the activities, while availing the service, like pressurizing the driver to overload the ordered vehicle with the consignment than the allowed limit, the driver has the right to refuse such a pick-up. The user(s) shall ensure that he/she will not indulge in any of the activities, while availing the service, like misusing, soiling or damaging any of the devices (technical/non-technical) in the vehicle. The user(s) shall ensure that he/she will not indulge in any of the activities, while availing the service, like asking the driver to break any Traffic/RTO/City Police and/or government rules for any purpose, the driver has the right to refuse such a request by the user(s). The user(s) shall also ensure that he/she will not indulge in any of the activities, while availing the service, like soiling or damaging the body and/or any other interiors of the vehicle. The user(s) shall pay the fare (as agreed), parking charges, additional night surcharge (where applicable) and any fee or levy presently payable or hereinafter imposed by the Applicable Law or required to be paid for availing of the logistics services. In case of rejected consignments, if user(s) terminates the agreement with 2DXpress with respect to any consignment, user(s) shall be liable to pay 2Dxpress the entire fees and other expenses so incurred with respect to such consignment, and if the receiver refuses to accept delivery we will try to contact you and agree the appropriate next action, you agree to pay us any costs we incur in forwarding, disposing of or returning the consignment and our charges (if any) for the agreed appropriate next action. Cancellation Policy: All cancellations made 7 mins after driver allocation will incur a cancellation fee of Rs.99. Cancelling four bookings in a day after driver allocation will temporarily suspend your account for 24 hours (Figures are subject to change). And the driver’s allocation is confirmed only if the user(s) have received the confirmation call from the driver himself/herself. Also about the toll charges, in case of a toll on your trip, return toll fare will be charged and will be added on your final bill. We record all the calls made to the company’s call centre for training and quality purposes, you hereby agree to consent to receive our responses by telephonic or electronic mail in order to solve your queries related to our services (in case if you placed a query).

Unauthorized Activity:

You must not try to modify, adapt, or otherwise alter the site / application. You must not copy, reproduce, create derivative works, or publicly display any content contained in this site / application (with the exception of your information). You must not provide false, misleading, deceptive, or otherwise inaccurate information. You must not interfere, in any way, with the listings of other members of this site / application. You must not act fraudulently. You must not engage in, any activities that may result in the price of the goods and services being manipulated; You must avoid taking any action that will result on an unreasonable or disproportionately large load being imposed on our infrastructure; You must not create liability for us or cause us to lose (in whole or in part) the services of our ISPs or other suppliers. You must not provide or facilitate another person's access to, reproduce, or otherwise make available, the site/application or any part of the site/application, to another person; You must not infringe any third party’s copyright, patent, trademark, trade secret, confidential information, or any other proprietary or intellectual property rights a third party may have; You must not directly or indirectly link to or include descriptions of goods or services that are prohibited under this Agreement; You must not directly or indirectly link to or include descriptions of goods or services that are listed for sale on a website that is not for this site / application, or You must not directly or indirectly link to or include descriptions of goods or services that you do not have a right to link to or otherwise include in your description of goods or services; You must not use any robot, spider, other automatic device or manual process to monitor or copy the site/application, or content contained in the site/application; You must not knowingly being involved in the shipping of counterfeit, stolen items and/or restricted and/or forbidden cargo; You must not post any information that is prohibited, or, in our opinion, may be prohibited content for the purposes of the Broadcasting Services Act and/or any other laws as may be in force; You must not list any item on our Site, or complete any transaction that was initiated using our service if payment of the listing fee or commission fee is likely to cause us to violate an applicable law, statute or regulation, this Agreement or any of our policies; You must not collude with, enter an agreement with or correspond with another member or other person to avoid paying us commission; You must not violate any applicable law, statute, regulation or other applicable law or policy (including but not limited to those governing export and import control, consumer protection, unfair competition, criminal law and the Competition and Consumer protection Act); You must not damage, disrupt, disable or otherwise impair the operation of the Site or interfere with the use of the Site by other persons, including introduce a virus, trojan horse or other malware into the Site intended to cause damage , breach, malfunction, or other undesired effects to the Site, or carry out a denial of service attack; You must not remove, disable, defeat, or otherwise circumvent any functionality of the Site (including a requirement to use a username and password or other authentication method, or other security protection or preventative measures against unauthorized use); You must not knowingly avoid our commission; and we may terminate your membership should you do, or we suspect you may do, any of the above. 

Disclaimer:

The site/application is delivered to you on an “as is” basis and although 2DXpress has used its best endeavors to ensure that the site/application will work properly on your mobile device, 2DXpress does not warrant the performance of the site/application nor the compatibility of the site/application with your mobile device. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of our website/application. The information contained in this website is for general information purposes only provided by 2DXpress and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website/application or the information, products, services, or related graphics contained on the website/application for any purpose. Any reliance you place on such information is therefore strictly at your own risk. Through this website you are able to link to other websites which are not under the control of 2DXpress. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Prohibited / Dangerous Goods:

In case of transporting any dangerous goods, the driver has the right to refuse such a delivery and in case if he doesn’t (knowingly or unknowingly), we are not responsible for such illegal acts. We do not carry, perform or support other services regarding, goods which are in our sole opinion dangerous goods including, but not limited to, those specified in the regulations, guidelines, technical instructions, codes applicable to us and our business or to the transport of, or the performance of other services regarding, dangerous goods. We do not accept consignments that contain prohibited items. We may at our discretion accept some prohibited or dangerous goods for carriage, or for the performance of other services, in some locations if you have been accorded the status of an approved customer and this must be given by us in writing before your consignment can be accepted. Your dangerous goods will only be accepted if they comply with the applicable regulations and our requirements. Details of our requirements together with the procedure for applying for approved customer status are available from our nearest office and a dangerous goods surcharge will be invoiced to you upon acceptance of your consignment.

Methods of Payment:

2Dxpress provides the easiest way of payment method. You directly pay the driver through hard cash / physical money or you can pay the driver through BHIM UPI using various available apps for example Google Pay or PhonePe.